SUPPORT

HELP & FREQUENTLY ASKED QUESTIONS

Direct Contact

Need Help?

Email lumyne@whaleand.com with your device model, iOS version, and a brief description of the issue.

FAQ

How do I restore my purchases on a new device or after reinstalling?

Open Lumyne, tap the Store / Lumyne+ icon or open Settings, scroll to the bottom, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase. (Note: Consumable Energy Vial Overcharge packs are one-time refills and cannot be restored once used.)

How do I manage or cancel my Unlimited Energy Flow subscription?

Subscriptions are managed directly through Apple:

  1. Open the iOS Settings app.
  2. Tap your Apple ID at the top.
  3. Tap Subscriptions → Lumyne.
  4. Choose a different plan or tap Cancel Subscription.

What happens to my Super Vial if I cancel a monthly or annual Unlimited Pass?

If you previously purchased Super Vial — Forever, your account automatically falls back to your permanent Super Vial (1,000 capacity, 2× recharge speed, and 1,000 capacity refill) when a temporary subscription ends.

Where is my game progress stored?

All puzzle progress, streaks, and settings are stored locally on your device. Deleting the app will remove local progress.